Frequently Asked Questions
CUSTOM APPAREL PRINTING & MERCHANDISING SINCE 2015
Black Dog Printing provides high quality custom apparel printing Worldwide. We understand that our quality is achieved by attention to detail, using only the best materials, and our top notch one on one customer service. Our tradition has always been to help clients get the best product for the best price. Have a question or not sure where to get started? We can help you find the right solution that fits your budget and brand.
WHAT'S THE PROCESS FOR PLACING A CUSTOM ORDER ?
You will need to have your artwork ready (see the ‘What Kind of Artwork Should I Submit’ FAQ for details).
Have an idea of what ink colors you’re wanting for your design.
If you have a specific brand/style of garment, perfect! If not, we can get our hands on *almost* everything, so let us know what you have in mind, and we can track it down for you.
Figure out your order quantity (No minimum for DTG, 12 Minimum single color screen print), and place your order! This would be the time to let us know your deadline, as well.
When we have all of the pertinent information for your order, we’ll work up an estimate and send it to you for approval.
Once we get your written approval on the estimate, we’ll work up a digital mock-up and send it to you for approval on sizing/placement of your design.
After we receive approval on your mock-up, we’ll convert your estimate to an invoice and send it to you for payment.
Your garments will not be ordered and production will not begin until we receive your payment in full, and it has cleared.
From here on out, it’s smooth sailing! We’ll keep you posted on the progress of your order via email, and alert you upon completion. If you’re a local customer, we’ll arrange pick-up at that point. If not, we’ll schedule your delivery, and send you the tracking information.
What Type of Art Files do you Accept?
All files must be 300 dpi or more. Preferred file types are .PSD, .EPS, .PDF & .AI. If your submitting Adobe Illustrator files, please make sure all text is converted to outlines on a solid or negative background. There may be charges for "Almost Print Ready" files depending on how much work is required to get them to "Print Ready". There is a $15 "Vector" fee for Non-Print Ready art.
What Is Your Average Turn Around Time?
Our average turn around time is 10-15 business days (Mon – Fri) plus shipping time. This is not guaranteed. If you pay for an order after 5:00pm your order will not be processed until the following business day. Adding additional finishing to your order may extend your turn around time.
What Are Your Standard Print Sizes?
Standard Screen Size: Up to 12.5″ X 16″
NOTE: Artwork size stays the same throughout your entire order. Screen sizes do not increase for each garment size.
What are the Safe / Printable areas on a T-Shirt?
Please note that not all shirts will be sewn exactly the same; these dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges.
Youth Small: 10” W x 13” H
Youth Medium: 10” W x 13” H
Youth Large: 14” W x 14” H
Adult Unisex Extra Small: 12” W x 14” H
Ault Unisex Small – 5XL: 12.5″W X 18″ H
Girls Small – 11” W x 14” H
Girls Medium – 12” W x 18” H
Girls Large – 12” W x 18” H
Girls Extra Large – 12” W x 18” H
NOTE: Any print that goes over a seam can result in imperfections in the print.
Do You Offer Brands and Items That Are Not Posted on Your Price Chart?
We can get just about anything you need. If you do not see the item you want in our online catalog, please leave a note in your quote request and ask for pricing.
Can I Get 100 T-Shirts With Two Separate Designs?
You can, but it would have to be priced as two separate 50 piece orders.
Can I Choose Different Items, Sizes, and Colors In The Same Order? What About Styles?
Sure. You can do all sorts of different colors and sizes with your order as long as the printed ink color stays the same. You can also mix different items as long as the print size is the same. If you decide to change the color of the ink, there will be an Ink Change Fee of $10 per ink color changed. Customer is only allowed one ink change per every 12 items sold.
I am Missing a Few Items / I received More Items Than I ordered. Why is That?
Sometimes an item may be misprinted or damaged in production. We will call you before shipping to let you know if there was an error and we will deduct our mistake from your bill. You will not be charged for our mistakes. If you get more than you should have, Stop Complaining! You just got free shirts!
I Don’t Have Artwork, Can You Make Custom Artwork for me?
We do offer custom artwork creation, but it really all depends on what you are looking for. For a quote, send your ideas to Artdepartment@blackdogprintng.org. If we can’t make it for you, we can send you to one of our many trusted artists who can.
I Found Something Wrong with my Order! What do I do?
If something is wrong with your order, please contact us within 48 hours of receiving your order. If we have made an error in any way we will take care of you!
I Need My Order Fast! Do You Do Rush Orders?
We do not currently offer rush orders. If you need something faster, please contact us @ email@example.com.
My Band is on Tour Right Now. Can You Ship My Order to the Venue?
For Sure! Just let us know the most convenient place for you to pick-up and we will ship it there.
What Is a Screen?
A screen is used for each color ink used on a garment. (ex. 3 Color Art = 3 Screens)
When I Place My Order Do I have To Pay In Full Up Front?
We require a 100% deposit. Your payment is used to order the materials for your order.
Do You Accept Customer Supplied Garments?
Usually the answer will be no. We will make exceptions for certain orders and offer these guidelines:
Will you save my screens?
We do not save your screens. At the end of each week we reclaim all of our used screens to begin printing the next jobs for the following week. We go through a lot of screens per week and therefore need to reclaim and reuse our screens very frequently. Because of this, we do not hold screens on file for potential future use.